Shipping Policy

Last Updated: July 2026

1. Order Processing

Orders are processed Monday through Friday, excluding holidays. Most orders are processed within 24–48 hours of payment confirmation. Research credentials verification for first-time customers may add 1–2 business days to initial order processing.

2. Shipping Methods

3. Packaging Standards

• Discreet Outer Packaging: Plain, unbranded boxes with no indication of contents
• Temperature Control: Insulated packaging with cold packs for lyophilized peptides
• Moisture Protection: Sealed moisture-barrier pouches for individual vials
• Protective Cushioning: Impact-resistant internal packaging

4. Shipping Rates

Shipping costs are calculated at checkout based on destination, shipping method, and order weight. Domestic orders over $299 qualify for free standard shipping. International shipping rates vary by destination country.

5. Tracking & Delivery

All shipments include tracking numbers provided via email upon dispatch. Signature confirmation may be required for high-value orders. Customers are responsible for providing accurate shipping information — VERTEXpeptide is not responsible for delays caused by incorrect addresses.

6. International Customs

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. VERTEXpeptide provides all necessary documentation for customs clearance of research compounds. Delivery times may vary due to customs processing.

7. Shipping Issues

If your order arrives damaged, is lost in transit, or experiences temperature excursion, contact our support team within 48 hours of delivery (or expected delivery date). We will promptly initiate a replacement shipment at no cost to you. Contact: nancy729smith@gmail.com.